Website Accessibility Policy
We strive to provide services in a way that respects the dignity and independence of persons with disabilities. We have established policies and procedures to ensure we provide goods and services to all our customers in a manner consistent with this core value.
It is our policy to remove barriers to full access to our products and services whenever that is readily achievable and to develop products and services with accessibility standards considered. We are committed to ensuring the accessibility of our websites to persons with disabilities. To achieve this goal, we have adopted the following guidelines:
We have put in place processes to make accessibility and meeting the criteria known as the Web Content Accessibility Guidelines 2.1 AA, as recommended by the Web Accessibility Initiative of the World Wide Web Consortium, integral to our software development efforts, design specifications and product roadmaps. We will measure and track our progress to ensure we continually make improvements to address the evolving industry standards and to meet the accessibility needs of our customers and visitors to our website.
Complaints and Responses
Questions or complaints regarding our website may be directed to the Q4Launch Accessibility Officer by email at firstname.lastname@example.org. A member of our team will review the question or complaint and respond within 48 hours. Our response will include actions we have taken or will take, to resolve the issue. We may also refer to alternative assistive measures which may resolve or address the question or complaint.
ResNexus Reservation Software
ResNexus is committed to easy access for everyone in making our online booking engine as accessible as possible to people with special needs, including those with visual, hearing, cognitive and motor impairments. We have invested a large amount of resources working towards improving the accessibility of the ResNexus online booking engine to ensure we provide equal access to all of our users.
To help us make the ResNexus online booking engine a positive experience for everyone, we’ve been using the web content accessibility guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.
In addition, we recommend that the property using the ResNexus online booking engine install the UserWay widget to provide the best user experience.
As required by law for owner-occupied properties that have more than 5 units*, properties with 6 units or more should provide a unit that is reserved for customers with disabilities. The property should clearly identify these units and describe the accessible features in sufficient detail to reasonably permit individuals with disabilities to assess independently whether the given unit meets his or her accessibility needs. When selecting an ADA designated unit, if you do not have accessibility or other disability needs, please click cancel and select another unit unless it is the last unit available. If you do not meet the American with Disabilities Act (ADA) requirements for this unit and it is not the last unit available, the property reserves the right to change your reservation to another unit without your permission to accommodate customers with qualifying disabilities.
All other properties may be subject to title III requirements.
We’ve worked hard on the ResNexus online booking engine and believe we’ve achieved our goal of level ADA accessibility. We monitor the online booking engine regularly to maintain this, but if you do find any problems, please get in touch.
If you enjoyed using the ResNexus online booking engine, or if you had trouble with any part of it, please get in touch. We’d like to hear from you in any of the following ways:
- Email us at email@example.com
- Call us at 385.218.2637
5 Room Historic B & B Resident/Proprietor Exemption
Casa Grandview Bed and Breakfast does not offer any handicap accessible accommodations since the establishment is located within a facility that contains not more than five rooms for rent or hire and that is actually occupied by the proprietor of the establishment as the residence of the proprietor. (5 U.S.C. 301; 28 U.S.C. 509, 510; 42 U.S.C. 12186(b). § 36.104 Definitions).
Place of public accommodation means a facility, operated by a private entity, whose operations affect commerce and fall within at least one of the following categories —
(1) An inn, hotel, motel, or other places of lodging, except for an establishment located within a building that contains not more than five rooms for rent or hire and that is actually occupied by the proprietor of the establishment as the residence of the proprietor;
However, we are committed to doing whatever we reasonably can to make our property accessible, therefore we have added the following accessible features:
- We can modify parking for anyone needing more room getting in and out of a vehicle.
- We will check guests in at their accommodation.
- We will assist with luggage.
- We’ve installed hearing impaired alarms and strobes and have provided descriptive information in regard to room location; entry levels, and clear entry access on our bed and breakfast accommodation.
- We can arrange breakfast service to the accommodation.
- We can assist with rentals for those needing temporary capabilities.
- Please contact Cheryl Grantham at 561.313.9695 or firstname.lastname@example.org for assistance.