Casa Grandview Bed and Breakfast Policy Agreement
In an effort to keep our guests and team safe during the pandemic, contactless check-in is provided once the remaining balance is paid on your reservation. Our regular check-in time is 4:00 p.m., however, please call at (561) 655.8932 to advance request an earlier or later check-in time. Guest arrivals past 6:00 p.m. must be pre-arranged for the comfort of our on-property guests.
Please check out prior to 10:00 a.m. Please contact us at 561.655.8932 to advance request a later departure time at least 48 hours before departure. Our housekeeping service is scheduled in advance of your departure to ready the room for incoming guests.
Our intimate five-room B & B is not suitable for children.
If suites or common areas are damaged, guests agree the credit card on file can be charged the amount of replacement of damaged items, appliances, bedding, ceiling fans, doors, furnishing, lighting, mirrors, Roku TV’s or remotes.
Guest Reservations are guaranteed with a credit card deposit of 50% of reservation cost and taxes. Balance due the day before arrival at the Inn in order to receive Contactless Check-in email or text so you can arrive directly to your suite. Master Card, Visa, and American Express cards are accepted on direct B & B reservations only. Credit card details of the “staying guest” must be provided and booked with Casa Grandview and not by a third party or paid with a third party’s credit card. Positive I.D. in the form of a passport or valid state driver’s license, please and thank you.
Confirmation of reservation is sent by email to the email you provide at booking. Casa Grandview uses Google Customer Reviews to collect feedback on how they’re doing. By signing this agreement you agree to permit us to contact you by email or text.
Please contact us regarding Gift Cards, Guest Credit Vouchers, or pre-authorization for friends and family stays at (561) 655.8932. A reservation deposit cannot be paid with a Gift Card or Guest Credit Voucher other than one issued by Casa Grandview. Paying your balance with a Gift Card? Please let us know, and we’ll note your reservation. Gift Cards may not be combined with other discounts or promotions.
Third-Party Online Travel Agent Booking
Booking confirmations and arrival information are sent to the generic email address provided to us by the online travel agent. Please contact us after booking to provide your cell number to receive texts.
Third-party OTA (online travel agents like Booking.com and Expedia) bookings require payment in full at booking and, as advertised, are non-refundable and do not include breakfast. Breakfast may be ordered at an additional fee as advertised on third-party sites. A 50% deposit is collected at confirmation with the balance collected once credit card authorization and positive i.d. are provided.
Guest agrees to take responsibility for cancellations, delays, or interruptions of travel due to weather or illness and acknowledges Casa Grandview Bed & Breakfast has recommended protecting your trip by purchasing Trip Insurance. In the event the City of West Palm Beach issues an evacuation order due to a hurricane within 24 hours of your arrival, we will refund or credit any deposits to a future stay and you must leave the City.
Inn Cancellation Details
If plans change and you cancel your reservation in our bed and breakfast, please provide us with a written email notice from the reservation holder. The reservation holder may cancel 14 days prior to the arrival date. The deposit will be refunded less an administrative fee of $50.00 Reservation modifications are subject to a $35.00 fee.
If you cancel reservations at our Inn with less than fourteen (14) days’ notice or depart early, we ask you to take responsibility for your entire reservation cost. If we rebook your room(s), a full or partial refund may be made. If dates are not sold and the balance is paid, a Guest Voucher Credit will be issued for a future stay within 12 months of the reservation date. No refunds for early departure.
Rates/Policies are subject to change and vary during high-impact periods and special events.
As resident proprietors of our five-room historic inn, we want to share with you that this is our home and we reserve the right to refuse service to anyone. By booking a room at the Casa Grandview Bed and Breakfast, you agree to hold harmless the property and owners from any injury sustained while on the grounds or in the B & B. We are not responsible for accidents or injury, damages to personal property or vehicles, or for the loss of money or valuables of any kind.
For the health and quiet enjoyment of guests, pets are not permitted in our B & B. Little Miss Lucy, our 13 years young Cavalier King Charles Spaniel resides in the owner’s residence. Please know our pooch is not permitted in our B & B accommodations. We’re happy to provide information about loving care for your pet nearby. Guest agrees to pay a fee of $150 should housekeeping report a pet in a B & B accommodation.
Smoking of any substance is prohibited. Guest agrees to pay a $250 fine on the credit card on file if evidence of smoking, vaping, or use of incense or lighted candles is detected.