Check-in

Please plan to arrive between 4:00 p.m. and 6:00 p.m. Please contact us at 561.655.8932 to advance request an earlier or later arrival time. Arrivals after 6:00 p.m. must be pre-arranged for the comfort of our on-property guests.

Check-out

Please check out prior to 10:00 a.m. Please contact us at 561.655.8932 to advance request a later departure time. Our housekeeping service is scheduled in advance of your departure to ready the room for incoming guests.

Children

Our intimate five-room B & B is not suitable for children.

Deposits

Guest Reservations are guaranteed with credit card deposit of 50% of reservation cost and taxes. Balance due on the day of arrival at the Inn. Master Card, Visa, and American Express cards accepted. Credit card details of the “staying guest” must be provided and booked with Casa Grandview and not by a third party or paid with a third party’s credit card.

Confirmation of reservation is sent by email to the email you provide at booking. Casa Grandview uses Google Customer Reviews to collect feedback on how they’re doing. By signing this agreement you agree to permit us to contact you by email or text.

Please contact us for information on Gift Cards, Vouchers, or pre-authorization for friends and family stays at 561.655.8932. A reservation deposit cannot be paid with a Gift Card other than one issued by Casa Grandview. Paying your balance with a Gift Card? Please let us know, and we’ll note your reservation. Gift Cards may not be combined with other discounts or promotions.

Select Registry Gift Card Policy

Third-Party Online Travel Agent Booking

Booking confirmations and arrival information are sent to the generic email address provided to us by the online travel agent. Please contact us after booking to provide your cell number to receive texts.

Third-party OTA (online travel agents like Booking.com and Expedia) bookings require payment in full at booking and, as advertised, are non-refundable and do not breakfast. A 50% deposit is collected at confirmation with the balance collected once credit card and i.d. are provided.

Hurricane Policy

Guest agrees to take responsibility for cancellations, delays, or interruptions of travel due to weather or illness and acknowledges Casa Grandview Bed & Breakfast has recommended protecting your trip by purchasing Trip Insurance.        Ithe event the City of West Palm Beach issues an evacuation order due to a hurricane within 24 hours of your arrival, we will refund or credit any deposits to a future stay and you must leave the City.

Inn Cancellation Details

If plans change and you cancel your reservation in our bed and breakfast, please provide us with a written email notice. The reservation holder may cancel 14 days prior to arrival date. The deposit will be refunded less an administrative fee of $50.00 Reservation modifications are subject to a $35.00 fee.

If you cancel reservations at our Inn with less than fourteen (14) days notice or depart early, we ask you to take responsibility for your entire reservation cost. If we rebook your room(s), a full or partial refund may be made. If dates are not sold and balance is paid, a credit will be issued for a future stay within 12 months of reservation date. No refunds for early departure.

Rates/Policies are subject to change and vary during high impact periods and special events.

Pets

For the health and quiet enjoyment of guests, pets are not permitted in the B & B. Little Miss Lucy, our Cavalier King Charles Spaniel resides in the owner’s residence. Please know our pooch is not permitted in our B & B accommodations. We’re happy to provide information about loving care for your pet nearby. Guest agrees to pay a fee of $150 should housekeeping report a pet in a B & B accommodation.

Smoking

Smoking of any substance is prohibited. Guest agrees to pay a $250 fine on the credit card on file if evidence of smoking, vaping, or use of incense or lighted candles is detected.

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