To Our Treasured Friends and Valued Guests,
As the coronavirus continues to have an impact around the world, we felt it important for us to communicate with you and share steps we are taking to help keep our guests and team safe.
At Casa Grandview Bed and Breakfast, we have always adhered to or exceeded the highest cleaning standards possible with guest comfort being our first priority. We have implemented additional measures in the face of COVID-19 to ensure that our guests feel a sense of safety and security when staying with us. We are confident that these extra measures and precautions make our Inn a safer place to stay so that you can enjoy your business trip, getaway, or vacation. For the safety of our guests, team, and outside contractors, we are providing Personal Protective Equipment like face masks, gloves, hand sanitizer, sanitizing wipes, etc. and have added cleaning, disinfecting, and sanitation procedures that comply with the CDC (Centers for Disease Control and Prevention), state and local guidelines, as well as those recommended by hospitality industry experts. Most recently, we have participated in training and received certification from Florida Restaurant & Lodging Association’s SafeStaff Sanitation & Safety.
These changes cover all aspects of our operations, including breakfast and dining changes, guest room housekeeping, and common area cleaning and sanitation which supplement our already rigorous processes. Our goal is to ensure the utmost in cleanliness and hygiene.
We are now operating in accordance with heightened CDC, state, local, and health department guidelines for the lodging community in Stage 1 of State of Florida regulations limiting us to 25% occupancy and look forward to cautiously moving into Phase 2 once we receive approval.
Please read about our enhanced procedures below and contact us by email, text, or phone, if you have any questions regarding reservations or area business openings. Email Us– Stay@casagrandview.com, Text Us—561.313.9695, or Call Us—561.655.8932 9:30 a.m.-4:30 p.m. daily.
Guest Check-In and Check-Out
While it is always our preference to personally welcome our guests, we agree with CDC and government guidelines that implementing social distancing guidelines is wise in the current climate. We have implemented new contactless check-in and check-out procedures for our guests’ safety and convenience.
Our reservation system collects deposit payments and processes receipts electronically prior to guest arrivals, so the need for credit cards, pens, or papers to be exchanged at arrival will be limited. If a credit card needs to be run while a guest is checking in or out, we will make sure the card is sanitized prior to its return to the guest.
Prior to arrival, guests will be emailed contactless arrival information and their keyless entry door code. Our cell phone numbers are included in the email. Please contact us via phone or text messaging, if you need anything or have any questions we are here to assist.
Innkeepers and staff are on-site and will be happy to answer any inquiries that you might have while remaining at an appropriate distance. The guest check-in and reception area are closed during Phase 1 Reopening. Guests may use the hand sanitizer and wipes in their accommodation.
Since all charges are prepaid, there should be no need to settle balances due at the time of check–out. Please secure the door and turn off lights when it is time to check-out.
Our B & B full breakfast service is temporarily suspended during Phase 1. Guests may choose to request a grab n’ go option for early departures, a prepared boxed breakfast delivered to their door, at additional cost, or accept the lower room rate if they plan to sleep in and forego breakfast.
The following changes will be employed once we enter Phase 2 of the State’s Reopening:
- All self-service beverages will continue to be provided in the guest room.
- Beverages will be served in socially distanced dining areas.
- Staff will be wearing face coverings during breakfast service, and as always, washing their hands before and after every interaction with you.
- We will not be pre-setting the tables in the dining room or outside dining areas. Napkins, silverware, glasses, mugs, condiments will be placed once you have been seated.
- One breakfast menu will be posted a day in advance on the tent sign which will be placed on the middle balcony for guests to read. At breakfast, we will review breakfast options with guests and take orders.
- Dietary restrictions must be expressed at the time of reservation.
- To-go or in-room breakfasts may be discussed in advance with the innkeepers by phone or text at 561.313.9695.
Seating (Phase 2 of State’s Reopening)
We will offer staggered reservation seating times to manage the number of guests and distance of people in the dining areas at any one time.
- The first seating arrival time will be between 8:30 A.M. and 8:40 A.M.
- The second seating arrival time will be between 8:50 A.M. and 9:00 A.M., etc.
- Guests are asked to schedule their preferred breakfast seating prior to 4:30 P.M. the previous afternoon. Please text the innkeeper at 561.313.9695.
- Please attend the seating time you have chosen for your own safety and the safety of others.
Tables will be available on the alfresco breakfast deck, south balcony, and there will be limited seating in the formal dining room. At any given seating, there will be no more tables in use in the dining areas than we can accommodate observing the recommended 6” distance between tables and guests.
Self-Serve Coffee, Tea, and Other Refreshments
Self-service amenities will not be available at this time. Bottled water, individual soft drinks, or prepackaged snacks will be placed in the accommodation on arrival to welcome you in. Ice will be available from the innkeeper—kindly call us prior to 6:00 p.m. when you are in your accommodation to receive the ice delivery.
Guest Rooms and Housekeeping Service
We will employ a 24-hour interval for safe time distancing between guest stays for proper cleaning and sanitation. In addition to cleaning, we will use UV sanitizing wands on high touch surfaces like light switches, remote controls, keyless entry, door handles, etc.
Items such as individual amenity products, decorative throw pillows, throws, extra blankets, magazines, pens and notepads have been removed from the rooms. We will happily assist you if you request a specific item.
Once a guest has checked-out
- The room will be stripped of all linens which are then bagged in the room and taken to be washed, sanitized, and thoroughly dried prior to folding.
- Beds will be remade with clean and sanitized linens.
- All hard surfaces in the guest rooms will be cleaned followed by a sanitizing agent, including doorknobs, light switches, drawer knobs, charging/docking stations, thermostat and TV remote controls, UV light, and ozone machine. Floors are steam cleaned.
- All soft surfaces will be sprayed with an approved CDC fabric sanitizing spray.
Bathrooms will continue to be cleaned and sanitized, including fixtures, glass shower doors, and shower curtains and liners.
Once cleaned to our highest standard, each guest room will be locked and will remain so until guest check-in.
Daily Housekeeping Service
Clean towels will be placed in accommodations. Should you wish to exchange towels, please place soiled towels in the plastic bag marked “Laundry” and call or text us to request delivery between 10:30 a.m.-4:30 p.m.
Daily housekeeping is discontinued at this time under State Executive Orders. Multiple nights stay will be provided fresh towels as explained above in an effort to protect our guests and avoid staff access to the room during your stay.
Trash bins with liners are placed in rooms. Extra liners can be found under the sink. Please place a fresh liner in the bin prior to using.
You may place the bag outside of your room to signal you want the removal.
Soiled/Used Towel Removal
A plastic laundry bag will be marked and provided for towel removal. The bag is marked “Laundry” and can be found next to the fresh towels in the closet. Please place the bag outside of the room after texting us for pick-up.
Common areas will be cleaned and sanitized as always. High touch areas such as keypad locks, door handles, railings, and door jams will be cleaned even more frequently by staff. Hand sanitizer and wipes will be made available to guests in their accommodation (and in the common areas once in Phase 2 Reopening).
The guest reception area and restroom will be unavailable for guest use at this time. Guests are requested to use the bathrooms in their respective guest rooms.
Staff and Innkeepers
The staff has been trained for enhanced cleaning and serving procedures, and we have received FRLA ServSafe Sanitation and Training Certification, AHLA, and Select Registry Stay Safe, Stay Small, Stay Inn training.
Staff are provided with:
- Cloth face masks that are washed/sanitized after each use and Disposable Medical Grade Masks
- Protective disposable gloves
- Protective disposable shoe booties
- Protective splash goggles
- Temperature check screening with contactless thermometer upon arrival for work
Kitchen sanitation procedures as always will continue with:
High-temperature commercial grade dishwasher to sanitize dishes, flatware, and glassware.
Surfaces are cleaned and then sanitized with bleach solution per CDC requirements for sanitizing solution.
Steam is used to clean floors.
Face Masks or Face Coverings
Palm Beach County Emergency Order 2020-012 has been issued requiring face coverings in Palm Beach County. Facial coverings must be worn by all persons, other than those specifically exempted while obtaining any good or service or otherwise visiting or working in any business or establishment, including entering, exiting, and otherwise moving around within the establishment. Please find PPE in your accommodation in the event you do not have a mask. Read here to find out more!
Other or Additional
Our promise to you is to make Casa Grandview B & B property as safe and welcoming as possible.
Your promise to us is to do your part to minimize risks by social distancing, hand washing, using a face-covering when required, and following sanitizing guidelines. Thank you!
~ Cheryl and Kirk Grantham, Innkeepers
*For additional information please refer to State of Florida Executive Order 20-139