To Our Treasured Friends and Valued Guests, As the coronavirus continues to have an impact around the world, we feel it's important for us to communicate with you and share steps we are taking to help keep our guests and team safe. Updated March 15, 2022.
At Casa Grandview, we have always adhered to or exceeded the highest cleaning standards possible with guest comfort being our priority. We have implemented additional measures in the face of the COVID-19/Omicron Variant to ensure that our guests feel a sense of safety and security when staying with us. We are confident that these extra measures and precautions make our Inn and Vacation Rentals a safer place to stay so that you can enjoy your business trip, getaway visit to see loved ones, or vacation. For the safety of our guests, team, and outside contractors, we are providing Personal Protective Equipment like face masks, gloves, hand sanitizer, sanitizing wipes, etc. and have added cleaning, disinfecting, and sanitation procedures that comply with the CDC (Centers for Disease Control and Prevention), state and local guidelines, as well as those recommended by hospitality industry experts. Most recently, we have participated in training and received certification from Florida Restaurant & Lodging Association's SafeStaff Sanitation & Safety, AHLA', and Select Registry's Stay Safe/Stay Select.
These changes cover all aspects of our operations, including dining changes, guest room housekeeping, and common area cleaning and sanitation which supplement our already rigorous processes. Our goal is to ensure the utmost cleanliness and hygiene.
We continue to operate in accordance with CDC, state, local, and health department guidelines for the lodging community and look forward to cautiously moving forward once we receive approval. We're delighted to share that Palm Beach County Officials have lifted the mandatory mask mandate. That said, we hope you will respect local businesses and restaurants who request masks be worn when patronizing their establishments.
Please read about our enhanced procedures below and contact us, if you have any questions regarding reservations or area business openings. Email Us– firstname.lastname@example.org, Text (561) 313.9695, or call (561) 655.8932 9:30 a.m. to 4:30 p.m. daily.
Guest Check-In and Check-Out While it is always our preference to personally welcome our guests, we agree with CDC, State of Florida, Palm Beach County government regulations and AHLA and Florida Restaurant & Lodging that implementing social distancing guidelines is wise in the current climate. We continue contactless check-in and check-out procedures for our guests' safety and convenience. Should you have any questions or concerns, please call Cheryl Grantham at (561) 655-8932.
Our reservation system collects deposit payments and processes receipts electronically prior to guest arrivals, so the need for credit cards, pens, or papers to be exchanged at arrival will be limited. Guests are asked in advance of arrival to provide positive I.D., an image of the credit card used to make the reservation, and a credit card authorization form. If a credit card needs to be run during a stay, we will make sure the card is sanitized prior to its return to the guest.
Check-in Prior to arrival, guests will be emailed contactless arrival information and their keyless entry door code once the balance due is satisfied. Our cell phone numbers are included in the email. Please contact us via phone at (561) 655-8932 or phone/text at (561) 313-9695.
Innkeepers are on-site and will be happy to answer any inquiries that you might have while remaining at an appropriate distance. The guest check-in and reception areas remain closed.
Check-out Since all charges are prepaid, there should be no need to settle balances due at the time of check-out. Guest statements are emailed when the balance due payment is processed. Please secure the door and turn off the lights when it is time to check out at 10:00 a.m.
Breakfast Our Inn does not serve breakfast at this time. Guests may enjoy complimentary packaged breakfast items which are placed in their Inn suite prior to arrival. Self-Serve Coffee, Tea, and Other Refreshments
Self-service amenities are available in the accommodation. Bottled water, individual soft drinks, and prepackaged snacks are available and are placed in the accommodation in advance of your arrival. Filtered, bagged ice will be placed in your mini-fridge freezer prior to your arrival.
Guest Rooms and Housekeeping Service
Items such as individual amenity products, decorative throw pillows, throws, extra blankets, magazines, note pads, and pens have been removed from the rooms. We will happily assist you if you should need a specific item, please call or text Cheryl at (561) 313-9695.
Once a guest has checked-out
The room will be stripped of all linens which are then bagged in the room and taken to be washed, sanitized, and thoroughly dried prior to folding.
Beds will be remade with clean and sanitized linens.
All hard surfaces in the guest rooms will be cleaned followed by a sanitizing agent and use of UV light including doorknobs, light switches, drawer knobs, charging/docking stations, thermostat, and TV remote controls. A/C air filters are changed between guests, and an air purifier and ozone machine are used.
All soft surfaces will be sprayed with an approved CDC fabric sanitizing spray.
Bathrooms will continue to be cleaned and sanitized, including fixtures, glass shower doors, and shower curtains and liners. (depending on facilities).
Once cleaned to our highest standard, each guest room will be locked and will remain so until guest check-in.
Daily Housekeeping Service
Clean towels will be placed in accommodations. Cheryl will text or call to see if you need towel service or recycling or trash removal. Deliveries are made between 10:30 a.m.-4:30 p.m.
Daily housekeeping is discontinued at this time with the exception of a multiple-night stay in an effort to protect our guests and minimize access to the room during your stay.
Trash Removal: Trash and recycling bins with liners are placed in rooms near the entry door. Please kindly place full bags outside your door to signal you want the removal.
Soiled/Used Towel Removal A plastic laundry bag is provided for towel removal. Place the bag outside of the room near the door and text or call for pick-up. Should you need additional fresh towels, please let us know. Please do not leave pool towels outside, we're happy to pick them up and replace them with fresh pool towels.
Common Areas Common areas will be cleaned and sanitized as always. High-touch areas such as keypad locks, door handles, railings, and door jams will be cleaned even more frequently. Hand sanitizer and wipes will be made available to guests in their accommodation and in the common areas. Guests are requested to use the bathrooms in their respective guest rooms.
Staff and Innkeepers The team has been trained for enhanced cleaning and serving procedures, and we have received ServSafe Sanitation and Training Certification from FRLA, StaySafe training from AHLA, and Select Safe training from Select Registry.
The team is provided with:
KN95 face masks which are appropriately discarded after use
Protective disposable gloves
Protective disposable shoe booties
Protective face shield
Protective splash goggles
Temperature check screening with contactless thermometer upon arrival for work
Kitchen Kitchen sanitation procedures as always will continue with:
High-temperature commercial grade dishwasher to sanitize dishes, flatware, and glassware.
Surfaces are cleaned and then sanitized with bleach solution per CDC requirements for sanitizing solution.
Other or Additional Our promise to you is to make Casa Grandview Inn and Casa Grandview Vacation Rentals as safe and welcoming as possible. Your promise to us is to do your part to minimize risks by social distancing, hand washing, using a face-covering when required, and following sanitizing guidelines.